Terms and Conditions of Sale
What This Document Contains
This document contains the entire agreement between the Buyer ('Buyer','you','your') and MOHR Test and Measurement LLC ('Mohr','we','us','our'). Buyer's acceptance of any goods and/or services from us or our subsidiaries constitutes acceptance of these terms and conditions in their entirety. There is no agreement between Buyer and Mohr other than what is contained in this document, unless specifically agreed to in writing by Mohr. If any of these terms or conditions of sale are declared by an arbitrator, court, or other body having jurisdiction to be invalid or unenforceable, the remaining terms and provisions shall remain in full force and effect. Any and all transactions between Buyer and Mohr shall be governed by the laws of the State of Washington, USA.
How to Order
Please see our contact page for details on contacting us. You may order by phone, email, or by mail, whichever is most convenient for you.
Payment in full is required before shipment except for US government institutions and select corporate customers, which may be eligible for Net 15, Net 30 or other credit terms. We accept payment by major credit card and checks for items purchased by US customers only. Personal or company checks may be held for approximately 2 to 4 weeks or until funds clear. For customers outside the US, we accept secure wire transfer. We do not accept credit cards from non-US customers unless credit is pre-approved. For use of credit cards outside the US, we require a photocopy of the front and back of the card and a billing statement so that we can verify credit status prior to shipment; this verification process may take up to 30 days. Please note that instruments purchased on credit terms may be supplied with a temporary license until payment is complete.
Pricing and Specifications
All prices which may be quoted on this website or through correspondence with us are in US Dollars, and do not include freight and handling charges, state or federal taxes, import duties, brokerage fees or any other fees imposed by a third party for handling of the shipment, for which Buyer is responsible. We reserve the right to change the pricing and/or specifications of our products at our discretion and at any time, without notice.
Products are shipped FOB from Richland, WA. We ship UPS and Fedex. Other carriers can be arranged as necessary. Mohr assumes no liability for a carrier's inability to pick up an express order because of bad weather or any other condition. International orders may be shipped by UPS or other carrier at the Buyer's discretion subject to approval by Mohr.
Exclusive Warranty and Limitation Of Remedies and Damages
Products purchased from Mohr are warranted to be free of defects in material and workmanship at time of shipment for 90 days, unless specified otherwise for a given product in writing by Mohr. Mohr's liability and Buyer's remedies under this warranty shall at our option be limited solely to repair, replacement or credit. Buyer shall at Mohr's option return any alleged defective product to Mohr at Buyer's expense. This warranty extends to original Buyer only. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Mohr SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LABOR COSTS OR LOSS OF PROFITS, DAMAGE TO PERSON OR PROPERTY ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE PRODUCTS PURCHASED FROM Mohr.
Damage During Shipment
Accidents resulting in damage of products during shipment occur occasionally. If damage has occurred during shipment, please contact us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. Because our responsibility for damage ceases once the carrier accepts the shipment, you must contact the carrier to make damage claims.
We want you to be happy with our products. For this reason, we will accept the return of any undamaged, and fully functional product at our discretion for a period of 30 days from the date of purchase. Returned items may be assessed a 5-10% restocking fee, depending on the item and at our discretion. Before returning any product, you are encouraged to contact us by phone or email to make sure that all technical support issues have been resolved. Products may be returned, subject to the following conditions:
- Products must have been purchased directly from us within the past 30 days.
- Products must be in undamaged condition and will be subject to inspection by us for evidence of damage or misuse prior to the issuance of a refund. At our discretion, items that appear to us to have been used and/or damaged may be refused by us; alternatively, the refund may be issued less a damage charge in the amount necessary to cover the cost of repair of the item.
- Shipments must be made by a carrier that uses tracking numbers and shipment must be prepaid by Buyer.
- A copy of the original invoice must be included with the returned item, clearly indicating any or all items which are being returned.
- Products may not be returned without our prior written approval. Please call or email us for an RMA number and clearly write this number on the front of the package. Shipments without this authorization number may be refused.
Nuclear and Other Hazardous Applications
If Mohr's products are used in connection with any nuclear facility or any other application or hazardous activity where failure of a single component could cause substantial harm to persons or property, Mohr disclaims any and all liability for any nuclear damage, contamination or other damage or injury and Buyer shall indemnify and hold Mohr harmless from such liability whether as a result of breach of contract, warranty, tort (including negligence) or other grounds. Mohr and its suppliers shall not be liable to Buyer or its insurers based on contract, warranty, tort (including negligence), or other grounds for onsite damage to property located at a nuclear facility. In addition, if Mohr's products are used in connection with a nuclear facility, Buyer shall provide financial protection for Mohr as required by Section 170 of the Atomic Energy Act of 1954 ('the Act'), at no cost to Mohr, including an agreement of indemnification and/or nuclear liability insurance from ANI and MAELU, or both, pursuant to Section 170 of the Act, as applicable. Any material or equipment owned by Mohr which becomes radioactive at Buyer's work site, shall, at Mohr's option, be purchased by Buyer. Any nuclear decontamination necessary for Mohr's performance (including warranty) shall be performed by Buyer without cost to Mohr.